01 / Information We Collect
What We
Collect.
We collect only the information necessary to provide our B2B manufacturing and OEM/ODM services. We do not collect personal data for retail or consumer marketing purposes.
Business Contact Information
- Company name and registered address
- Contact person's name and job title
- Business email address and phone number
- Country and timezone for communication
Project & Order Details
- Product specifications and design requirements
- Quantity, budget range, and delivery timelines
- Sample requests and reference images uploaded
- Shipping destination and logistics preferences
Website Usage Data
- IP address and browser type (anonymised)
- Pages visited and time spent on site
- Referral source (e.g. Alibaba, search engine)
- Device type and operating system
Communication Records
- Email correspondence and attachments
- WhatsApp or WeChat messages (B2B context only)
- Alibaba platform inquiry records
- Meeting notes and agreed specifications
02 / RFQ Form Data
How We Use Your
Enquiry Information.
When you submit a Request for Quotation (RFQ) through our website, Alibaba storefront, or direct email, the information you provide is used exclusively to respond to your business enquiry and facilitate your order.
Quotation Response
Your contact details and project requirements are used solely to prepare and send you an accurate quotation tailored to your needs.
Project Development
Specification details you provide guide our design, sampling, and pattern-making processes to deliver exactly what you envisioned.
Order Fulfilment
Shipping address and logistics preferences are shared with our freight partners only to arrange delivery of your confirmed order.
After-Sales Support
Contact records are retained to provide quality follow-up, handle any post-delivery concerns, and support repeat order requests.
We Do Not Sell or Market Your Data
Information submitted through our RFQ form is never sold to third parties, used for unsolicited marketing campaigns, or shared with data brokers. Your enquiry details remain strictly confidential and are used only for the purpose for which they were provided.
04 / Storage & Protection
How We Protect
Your Data.
We implement industry-standard technical and organisational measures to protect your personal and business information against unauthorised access, loss, or disclosure.
Encrypted Transmission
All data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS). Form submissions and email communications are sent over encrypted channels.
Secure Server Storage
Business data and enquiry records are stored on access-controlled servers. Physical and digital access is restricted to authorised personnel only, with regular security audits conducted.
Access Control
Only employees directly involved in order processing, customer communication, and quality control have access to client data. Access is role-based and logged for accountability.
Confidentiality Agreements
All employees and any contracted service providers handling client data are bound by confidentiality agreements. Your designs, specifications, and brand information are treated as strictly confidential.
Breach Response Protocol
In the unlikely event of a data breach, we will notify affected parties within 72 hours in accordance with applicable regulations, and take immediate remedial action to contain and investigate the incident.
Data Location
Your data is primarily stored on servers located in China. For clients in the EU/UK, we ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
05 / Third-Party Services
Data Sharing &
Third Parties.
We share your data only when strictly necessary to fulfil your order or comply with legal obligations. We never sell your data to third parties.
Our Commitment
"Your business information and design specifications are treated with the same confidentiality we would expect for our own proprietary data."
Freight & Logistics Partners
Shipping address and contact details are shared with our freight forwarders and courier partners (e.g. DHL, FedEx, local carriers) solely to arrange delivery of your order. These partners are contractually bound to use your data only for delivery purposes.
Alibaba International Platform
If you contact us through Alibaba's platform, your enquiry data is subject to both Alibaba's Privacy Policy and this policy. We access only the information you share through the platform's messaging and RFQ systems.
Analytics Service Providers
We may use anonymised, aggregated website analytics tools (such as Google Analytics) to understand site performance. No personally identifiable information is shared with analytics providers.
Legal & Regulatory Authorities
We may disclose data when required by law, court order, or regulatory authority. We will notify you of such disclosure where legally permissible to do so.
06 / Data Retention & Deletion
How Long We Keep
Your Information.
We retain your data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
Years
Enquiry & Quotation Records
RFQ submissions, quotation correspondence, and pre-order communications are retained for up to 3 years from the date of last contact, enabling us to assist with follow-up orders and reference previous specifications.
Years
Completed Order Records
Order details, invoices, and production records for completed transactions are retained for 7 years in compliance with Chinese accounting and commercial law requirements, and to support any warranty or dispute resolution needs.
Months
Website Analytics Data
Anonymised website usage data collected through analytics tools is retained for a maximum of 26 months, after which it is automatically deleted or further anonymised.
On Request
Deletion Upon Request
You may request deletion of your personal data at any time. We will action deletion requests within 30 days, except where retention is required by law or for legitimate business purposes such as active dispute resolution.
Secure Deletion: When data is no longer required, it is securely deleted or permanently anonymised using industry-standard methods. Physical documents containing personal information are shredded. Digital records are overwritten to prevent recovery.
07 / Your Privacy Rights
Your Rights
Over Your Data.
Regardless of your location, we respect your privacy rights. Clients based in the EU, UK, and other jurisdictions with strong data protection laws may exercise the following rights.
Exercise Your RightsRight of Access
Request a copy of the personal data we hold about you and your business. We will respond within 30 days.
Right to Rectification
Request correction of inaccurate or incomplete personal data. We will update records promptly upon verified request.
Right to Erasure
Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations and active contractual relationships.
Right to Object
Object to the processing of your personal data for specific purposes, including any direct marketing communications (which we do not send without explicit consent).
Right to Data Portability
Request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider where technically feasible.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances, such as while we investigate a complaint or verify the accuracy of your data.
Response Time: We aim to respond to all privacy rights requests within 30 calendar days. For complex requests, we may extend this by a further 60 days with notice. All requests are free of charge.
08 / Policy Updates
When This Policy
Changes.
Notification of Changes
We will notify existing clients of material changes to this policy via email or a prominent notice on our website at least 14 days before the changes take effect.
Effective Date
The "Last Updated" date at the top of this page reflects when the most recent changes were made. Continued use of our website or services after the effective date constitutes acceptance of the revised policy.
Version History
Previous versions of this policy are archived and available upon request. Contact us if you need to review an earlier version that was in effect during a specific period.
Regulatory Compliance
This policy is reviewed at least annually and updated to reflect changes in applicable laws and regulations, including China's Personal Information Protection Law (PIPL), EU GDPR, and UK Data Protection Act 2018.
09 / Contact Us
Privacy Questions &
Data Requests.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us directly. We are committed to responding promptly and transparently.
For privacy enquiries, data access requests, and policy questions. We respond within 2 business days.
Phone / WhatsApp
+86 131 9205 3929Available Monday-Saturday, 9:00-18:00 CST (UTC+8). WhatsApp available for international clients.
Registered Address
Building 4, No.12 Dongjiang South Road,Qishi Town, Dongguan,
Guangdong Province, China
2 days
Initial Response Time
We acknowledge all privacy requests within 2 business days.
30 days
Resolution Commitment
All data rights requests are fully resolved within 30 days.
Free of charge
No Fees for Rights Requests
Exercising your privacy rights costs nothing.
Dongguan Hongxing Bags Co., Ltd.
Privacy Policy · Version 1.0 · Last Updated January 2024
This policy applies to all B2B clients, website visitors, and enquiry contacts of Hongxing Bags.